Effective Date: March 01, 2026 Last Updated: May 23, 2026
1. Introduction
Ecom Image Expert is a professional image editing and post-production service provider based in Dhaka, Bangladesh. We are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.
2. Information We Collect
We may collect the following types of information:
a) Personal & Business Information
- Full name and business name
- Email address and phone number
- Business address and country
- Job title or role within your organisation
b) Project & File Information
- Product images and raw files submitted for editing
- Project briefs, specifications, and instructions
- Order history and service preferences
c) Technical Information
- IP address and browser type
- Pages visited and time spent on our website
- Cookies and usage analytics data
3. How We Use Your Information
We use the collected information to:
- Deliver image editing, clipping path, background removal, ghost mannequin, color correction, and pre-press services
- Communicate about project status, revisions, and delivery
- Send quotes, invoices, and billing information
- Improve our service quality and turnaround processes
- Respond to inquiries and provide customer support
- Send relevant service updates or promotional offers (only with your consent)
4. Confidentiality of Client Files
We treat all client-submitted images and project files as strictly confidential. We do not:
- Share, sell, or distribute your product images to any third party
- Use your images for our own marketing without your explicit written permission
- Retain your original files beyond the agreed project delivery period (unless requested)
All team members handling your files are bound by confidentiality obligations.
5. Data Sharing & Third Parties
We do not sell or rent your personal data. We may share limited information only with:
- Payment processors (e.g., PayPal, Payoneer, bank transfer services) are solely for billing purposes
- Cloud storage providers are used for secure file transfer and delivery
- Legal authorities, if required by applicable law
All third-party partners are required to handle your data responsibly and in compliance with applicable privacy laws.
6. Data Retention
- Client project files are retained for 30 days after final delivery, then permanently deleted unless you request otherwise.
- Account and billing information is retained as required for legal and accounting purposes.
- You may request earlier deletion of your data at any time.
7. Data Security
We implement industry-standard security measures, including:
- Encrypted file transfer channels (HTTPS, secure FTP)
- Password-protected storage systems
- Restricted internal access to client files
- Regular security reviews of our processes
While we take every precaution, no system is 100% secure. We encourage clients to use secure channels when sharing sensitive files.
8. Your Rights
Depending on your location (including under GDPR for EU clients and Australian Privacy Act for AU clients), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request the deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your local data protection authority
9. Cookies
Our website may use cookies to improve the browsing experience and analyze traffic. You can control cookie settings through your browser. We do not use cookies to collect sensitive personal information.
10. International Data Transfers
Our operations are based in Bangladesh. When working with clients in Australia, the US, the UK, or the EU, data may be transferred internationally. We ensure appropriate safeguards are in place in compliance with relevant data protection regulations.
11. Children’s Privacy
Our services are strictly B2B and not directed at individuals under the age of 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
For any privacy-related questions or requests, please contact:
Ecom Image Expert 📍 Dhaka, Bangladesh 📧 contact@ecomimageexpert.com 🌐 www.ecomimageexpert.com